Receptionist (Customer Service Representative)
Full Time • Plano
Job Title: Front Desk Receptionist / Customer Service Representative
Location: NerdsToGo - Plano, TX
Location: NerdsToGo - Plano, TX
About the Role:
We’re looking for a friendly, organized, and tech-comfortable receptionist to be the first point of contact at our NerdsToGo Plano location. You’ll greet customers, handle calls, schedule service appointments, and keep the front office running smoothly. Think of yourself as the hub that keeps the Nerds connected to happy clients.
We’re looking for a friendly, organized, and tech-comfortable receptionist to be the first point of contact at our NerdsToGo Plano location. You’ll greet customers, handle calls, schedule service appointments, and keep the front office running smoothly. Think of yourself as the hub that keeps the Nerds connected to happy clients.
Key Responsibilities:
- Greet walk-in customers with a warm, professional attitude
- Answer incoming calls, emails, and chats promptly
- Schedule on-site and in-store service appointments
- Process payments, invoices, and receipts through QuickBooks and our POS system
- Maintain accurate customer records and service tickets
- Support technicians by managing workflow and job tracking
- Keep the front desk and waiting area clean, organized, and welcoming
- Assist with basic administrative and office support tasks
Qualifications:
- High school diploma or equivalent (some college preferred)
- 1+ year of experience in customer service, reception, or office admin
- Strong communication and multitasking skills
- Familiar with Microsoft Office and basic computer operations
- Experience with QuickBooks or scheduling software is a plus
- Positive, professional, and dependable attitude
Why Join NerdsToGo:
- Fun, tech-focused, and team-oriented environment
- Consistent weekday schedule (no late nights)
- Opportunity to grow within a fast-expanding IT services company
Schedule:
Full-time, Monday to Friday
Full-time, Monday to Friday
Compensation: $15.00 - $20.00 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.
NOW HIRING!
We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.
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Attitude
If you’d like to learn more about potential franchise options, available territories, and investment information, contact us today.
Listen
We don’t let your words go in one ear and out the other. Instead, we proactively listen to your concerns and create solutions that put your mind at ease. It’s that simple.
Excellence
We don’t accept mediocrity. We’re always trying to push the envelope and striving to serve our customers better. That's the NerdToGo way.
Integrity
We pride ourselves on living up to the highest standards of ethics, morals, and integrity.
Passion
Passion is what drives us. We love what we do and we love why we do it. No matter the project, we finish it with the greatest sense of passion.