Customer Service Representative
Full Time • Plano
We are gearing up to open a new IT storefront, NerdsToGo, in the north DFW area. We specialize in Managed IT services for small businesses who like to "locally" outsource their IT tasks. In this role, you will play a crucial part in ensuring our clients receive exceptional support and service for their IT needs. The ideal candidate should have a strong background in IT services, excellent communication skills, and a passion for delivering outstanding customer experiences.
Responsibilities:
- Provide top-tier customer support for IT-related issues via phone, email, and chat.
- Efficiently manage and prioritize support tickets, ensuring timely resolution and documentation.
- Communicate technical solutions clearly to clients, keeping them informed about issue status.
- Collaborate with the technical team for issue escalation and swift resolution.
- Proactively monitor systems and educate clients on best practices to reduce support requests.
Qualifications:
- Customer service or/and sales experience in IT services.
- Strong technical aptitude and understanding of IT systems.
- Excellent communication skills and a customer-centric approach.
- Familiarity with helpdesk software and ticketing systems.
Benefits:
- Competitive salary
- Health and dental insurance
- Professional development opportunities
If you're passionate about IT and providing excellent customer service, apply now to join our dynamic team!
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.
NOW HIRING!
We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.
(if you already have a resume on Indeed)
Or apply here.
Attitude
If you’d like to learn more about potential franchise options, available territories, and investment information, contact us today.
Listen
We don’t let your words go in one ear and out the other. Instead, we proactively listen to your concerns and create solutions that put your mind at ease. It’s that simple.
Excellence
We don’t accept mediocrity. We’re always trying to push the envelope and striving to serve our customers better. That's the NerdToGo way.
Integrity
We pride ourselves on living up to the highest standards of ethics, morals, and integrity.
Passion
Passion is what drives us. We love what we do and we love why we do it. No matter the project, we finish it with the greatest sense of passion.